Your service desk, pre-triaged before a tech opens the queue.
Tailwind Ops is an AI operations copilot for MSPs and internal IT teams. It reads every new ticket and alert, routes it, cuts the noise, and drafts the first response, so your techs spend their time fixing things.
MSP techs lose the morning to sorting, not solving.
Service desks run on a PSA, an RMM and a shared inbox. The tools collect everything, and people still do the sorting by hand.
Triage by hand
Every ticket is read, categorized, prioritized and assigned by a person before any work starts.
Alert fatigue
One outage fires dozens of RMM alerts. Techs chase duplicates while the real cause waits.
Reports nobody has time for
Monthly client reviews get assembled from exports at the end of the month, if they get done at all.
Three jobs, done before your team logs in.
Every action is suggested first. Your techs approve, edit or override, and Tailwind Ops learns from the corrections.
Ticket triage
Classifies, prioritizes and routes new tickets against your SLAs and board structure.
- Priority and category suggestions
- Routing to the right board and tech
- Drafted first response for approval
Alert noise reduction
Groups related RMM alerts into one incident and links it to the tickets users are opening about it.
- Duplicate and flapping alert grouping
- Likely root cause highlighted
- One incident instead of forty alerts
Client reporting
Turns ticket and endpoint data into a plain-English monthly review for each client.
- Ticket volume, SLA and top issues
- Patch and device health summary
- Recommendations for the QBR
Built on AWS, with security first.
Tailwind Ops is designed for teams that hold the keys to their clients' environments. Security decisions come before features.
Integration order is set with our design partners. Tell us which tools you run.
Looking for MSP design partners.
We're working with a small group of MSPs and IT teams to shape the first release. Partners get early access, direct input on the roadmap, and founding pricing.