Your service desk, pre-triaged before a tech opens the queue.
Tailwind Ops is an AI operations copilot for MSPs and internal IT teams. It reads every new ticket and alert, routes it, cuts the noise, and drafts the first response, so your techs spend their time fixing things.
MSP techs lose the morning to sorting, not solving.
Service desks run on a PSA, an RMM and a shared inbox. The tools collect everything, and people still do the sorting by hand.
Triage by hand
Every ticket is read, categorized, prioritized and assigned by a person before any work starts.
Alert fatigue
One outage fires dozens of RMM alerts. Techs chase duplicates while the real cause waits.
Reports nobody has time for
Monthly client reviews get assembled from exports at the end of the month, if they get done at all.
Three jobs, done before your team logs in.
Every action is suggested first. Your techs approve, edit or override, and Tailwind Ops learns from the corrections.
Ticket triage
Classifies, prioritizes and routes new tickets against your SLAs and board structure.
- Priority and category suggestions
- Routing to the right board and tech
- Drafted first response for approval
Alert noise reduction
Groups related RMM alerts into one incident and links it to the tickets users are opening about it.
- Duplicate and flapping alert grouping
- Likely root cause highlighted
- One incident instead of forty alerts
Client reporting
Turns ticket and endpoint data into a plain-English monthly review for each client.
- Ticket volume, SLA and top issues
- Patch and device health summary
- Recommendations for the QBR
Built on AWS, with security first.
Everything we build is designed for people who hold the keys to their clients' environments. Security decisions come before features, on Tailwind Ops and on every client build.
Integration order is set with our design partners. Tell us which tools you run.
Need something built? We build it with you.
Tailwind Build designs, builds and launches custom software, client portals, mobile apps and automations. You get a fixed price for what gets delivered, and you see working progress every week.
- Step 1
Assessment
We map the problem, the systems involved and the risks, and agree what success looks like.
- Step 2
Fixed proposal
Scope priced per outcome, checked against current market rates. No hourly billing.
- Step 3
Weekly sprints
A working preview every week, so you can steer as it takes shape.
- Step 4
Launch
Security-reviewed, tested and documented before it goes live.
- Step 5
Keep improving
A 30-day warranty, then an optional monthly plan to support and extend it.
Credited in full to your build.
Fixed price per outcome delivered.
We fix anything that doesn't work as agreed.
For a small group of first clients.
Offer it to your clients
Refer projects to us or resell Tailwind Build under your own name, and keep the client relationship.
Put AI to work inside your operations
Teams of 20 to 250 people with processes that eat hours every week and data spread across too many tools.
Go from idea to launch
A first product built and tested with real users before you commit months and money to it.
Our why
We put secure AI to work so the people we serve get their time back for what matters most.
Protect First
Security, privacy and trust come before speed, features and price.
You can count on a security pack from day one and data handled as if it were our own.
Tell It Straight
Real numbers, clear prices, and honesty about what we are and aren't.
You can count on fixed pricing with a market benchmark, and no surprises.
Build Boldly
We take on hard problems, ship real things and own the outcome.
You can count on working previews every week and each release better than the last.
Tell us what you're working on.
We're working with a small group of MSPs and businesses right now. Early partners get direct input on what we build and founding pricing.