If you’ve ever sent a ticket to your MSP and then stared into the void waiting for a response… congratulations.
You’ve been ghosted — professionally.
And unlike dating, where getting ghosted is annoying but survivable, being ghosted by your MSP can lead to downtime, security gaps, vendor chaos, and a whole bunch of “this could’ve been avoided” moments.
So let’s break down why MSP ghosting happens, why it’s dangerous, and why it’s officially earned your provider a spot on the Naughty List this year.
1. When Your MSP “Disappears,” Your Risk Skyrockets
A missing MSP doesn’t just slow productivity. It creates quiet, unseen vulnerabilities like:
- Unpatched systems
- Missed alerts
- Failing backups
- Unauthorized access events
- Unmonitored endpoints
Ghosting isn’t just rude. It’s risky. Especially when cyber threats don’t take holidays off.
2. Slow or Silent Responses Are a Big Red Flag
Every MSP has busy days — but consistent silence is never normal.
If you’re experiencing:
- Tickets that sit untouched
- Hours (or days) without updates
- “We’re looking into it” on repeat
- No clear SLA or accountability
That’s not support. That’s avoidance.
A reliable MSP treats communication like a core service — not an optional courtesy.
3. Strategy MeetingsDon’tJust Magically Disappear
If your QBRs, roadmap reviews, or planning calls haven’t happened since 2022… you’re not being “ignored.” You’re being deprioritized.
A good MSP:- Brings you ideas
- Suggests improvements
- Reviews your cybersecurity posture
- Helps you budget for IT
- Warns you about risks before they happen
A ghosting MSP just… doesn’t show up.
4. The Harsh Truth: You Might Be an Afterthought
Many MSPs overload their techs, underserve their clients, or chase new deals instead of supporting the customers they already have.
If your MSP is ghosting you, it could mean:
- They’re understaffed
- They’re reactive, not proactive
- They don’t specialize in mid-market needs
- You’ve outgrown them
- They’re simply not aligned with your standards
You deserve more than “We’ll get to it.”
5. YouDon’tHave to Normalize Bad MSP Behavior
Ghosting is not “just how MSPs are.”
It’s a sign your provider is operating below the baseline of modern IT support.
A great MSP is present, proactive, and accountable — and communicates long before a problem becomes a crisis.
If your MSP has ghosted you more this year than your ex ever did, don’t panic.
Just take it as the sign it is:
It’s time to move on.
6. Ready for the Next Step?
Before you switch, make sure you know exactly what to look for.
Download our 12 Signs You Need a New MSP checklist — it breaks down the biggest red flags mid-market leaders overlook.
And if you’re already certain it’s time for an upgrade?
Our MSP Breakup Kit will walk you through the smoothest, least stressful way to transition.
Because healthy IT relationships don’t disappear when you need them.
And in 2026, you deserve an MSP that shows up — every time.
Tailwind IT
