Don't let the fear of change hold you back from finding a fulfilling IT experience. Keep reading to discover how changing to the right MSP is not that hard.
Recognizing the Need for Change
Your MSP should be a supportive partner for your business growth and flexibility, rather than a hindrance. Scaling and adapting are crucial for the prosperity of your business. Embrace the chance for positive transformation and revitalization.
Is your business productivity and success at risk due to your MSP? These are the top 7 myths we frequently hear from CEOs looking to switch MSPs. Don't wait any longer, break free and find a reliable MSP you can trust. We aim to clarify your expectations, so you can confidently make the switch. Say goodbye to slow response times, recurring issues, outdated solutions, surprise invoices, vulnerability to ransomware attacks, staff turnover, and wasted time. Take control of your business initiatives with a proactive and dependable MSP.
Myth 1: Waiting to Replace an Underperforming Managed Service Provider (MSP) During Times of Change:
Navigating change can be a challenge. It's tempting to postpone replacing an underperforming MSP until after transitioning to a new office or completing a cloud migration. However, if your current MSP consistently faces issues during stable periods, it's crucial to assess their capability in handling major transitions or important projects. Take the necessary steps to partner with a trusted MSP before embarking on significant changes. Let them efficiently guide your business through the transition.
Myth 2: Lack of Time for Switching to a Better MSP:
Switching to a better MSP may require time, but the benefits far outweigh the investment. Increased productivity, faster issue resolution, implementation of updated solutions, and 24/7 support quickly repay the time spent. Ten years of confidence in your MSP is worth a 1 to 2-month switch. Moreover, the right MSP understands the value of your time. They take the responsibility of the switch off your shoulders by:
- Gathering contact information of authorized personnel
- Documenting vendor account numbers and authorizations
- Identifying license codes, software purchase information records, expiration, and renewal dates
- Inventorying your IT assets, including hardware, software, and data
- Analyzing the security, age, and reliability of your systems
- Investing time to understand your business goals
- Creating prioritized multi-year plans that align with your objectives and budget.
Myth 3: Uncertainty about Terminating Your Current Contract
Breaking up is never easy.
However, understanding the terms can greatly assist you in effectively terminating your contract with your old MSP.
Take the time to review your contract and become familiar with the following:
- Your termination notice period. (Many MSPs require a 30–90-day notice before renewal, otherwise termination may not be possible). At Tailwind we provide you a 90-Day Guarantee
- Early termination fees
- Automatic renewal requirements. If you are enrolled in an automatic renewal plan, you will need to be proactive in giving your notice.
By knowing the terms, you will be empowered to establish the appropriate timeline for your transition.
If you have missed the deadline for termination notice, carefully consider the pros and cons of paying late termination fees versus signing another contract with your current MSP. Once you have made your decision, your new MSP will initiate the switch and will even restrict remote access from your current provider once the transition is complete.
Myth 4: Lack of Cooperation from My Current MSP During the Switch
If your current provider isn't meeting your needs, it's time for a change. Don't let the fear of switching hold you back from improving your IT. Most MSPs strive for a cordial and professional approach. While they may not freely share all necessary information, if you've been experiencing slow response times, this issue might persist during the transition. An experienced provider knows how to coordinate and ensure a smooth and efficient transition.
Myth 5: Creating Cybersecurity Risks by Switching MSPs
Handing over your IT infrastructure doesn't have to invite cyberattacks. A reliable MSP will conduct a thorough audit of your current cybersecurity measures. By assigning a weighted risk score to each layer of security, your new provider can prioritize the setup of critical cybersecurity levels during the transition. This approach focuses on immediate needs, future budget allocations, and optimizing your network's protection while keeping your budget in mind.
Myth 6: The New MSP Won't Know Me as Well as My Current Provider
Losing the shared experience of your existing relationship can be intimidating but remember that your current relationship is already strained. A reputable MSP can quickly familiarize themselves with your technology and industry. They will conduct an audit of your existing IT environment, getting up to speed on your business's tech. A reliable MSP values your success and will take the time to understand your needs, providing you with a team of technicians who regularly work with your business.
Myth 7: Switching MSPs and Receiving the Same Weak Services
Switching MSPs only to encounter the same issues and upcharges on your invoice is frustrating. When evaluating providers, inquire about what's included in their base-level service plan. Ensure that essential services for your company, such as EDR cybersecurity implementation or onsite support, are part of the package without constant additional charges. Consider factors like onsite support availability, emergency fees, service call fees, travel charges, limits on service requests per month, and caps on monthly or per-issue service hours.
Choosing the Right MSP for Your Business
Choosing the right MSP depends on your business's specific needs. Flat-rate services offer proactive support and consistent payment regardless of the number of support requests. Hourly providers follow a break/fix model where you pay on an hourly basis for issue resolution. Assess your business goals and find an MSP that offers a service plan tailored to your needs without hidden charges.
Make a smooth transition to Tailwind IT and address these common concerns. Choose a provider that understands your requirements, provides excellent customer service, and prioritizes your success.
About Tailwind
Tailwind is a global provider of managed IT services and cybersecurity solutions, offering industry-leading support, cybersecurity, cloud, Salesforce, infrastructure and compliance services. As one of the top MSPs, Tailwind's 24/7/365 US-staffed support team designs technology solutions to accelerate business and reduce IT risks.
Tailwind IT
